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June 23, 2009 – When DoubleHorn Communications (www.doublehorn.com) CEO Tab Schadt went
looking for a company with a national reputation for conducting unbiased
interviews of its customers, the search began and ended with References-Online.
References-Online(www.references-online.com),
the industry leader in the reference management space, works with Fortune sized
corporations, such as SAP, Phillips, Sybase and Level 3, who recognize the
value in sharing the real story about the relationship with their customers.
Like References-Online’s corporate clients, DoubleHorn shares that commitment
and vision.
“The strength of our company is not simply our ability to
provide hosted phone service, managed broadband or email applications to small
and medium-sized businesses, but to deliver unwavering customer service that
adds measurable value and helps our customers operate their businesses day to
day,” said Tab Schadt, CEO of DoubleHorn Communications.
“To that end, we provide local technical support in each of
the major Texas
markets we serve, and guarantee that a live person will answer the phone within
four rings during normal office hours.”
Jim Mooney, Founder and CEO of References-Online, noticed
that commitment in DoubleHorn from the beginning.
“As a valued client, DoubleHorn continues to support the
high standard for the kind of company we want to work with -- one that places a
tremendous amount of importance on its reputation in the marketplace,” said
Mooney. “Given that commitment, we were not surprised by the effectiveness of
our reference management system and DoubleHorn’s reference interviews.”
As part of the initial engagement, References-Online
contacted executives at several DoubleHorn clients. One such client was uControl (www.ucontrol.com) an Austin, TX based IP security, monitoring and
automation company.
References-Online spoke with Chuck Granberry, uControl’s
Internal Operations Manager, about the Voice over IP system that DoubleHorn
deployed and currently manages for the provider of next-generation home
security and automation solutions.
“We did not want to have a large initial outlay of capital,”
Granberry said. At the same time, uControl wanted a provider who could deliver
a system that was “dependable and that would allow us to focus on our core
business, without having to figure out how to manage our phone system.”
“The thing we like about DoubleHorn,” said Granberry during
his References-Online interview, “is that DoubleHorn has allowed us to grow our
business without having to grow our telephone and broadband expense, and that’s
been nice.”
About DoubleHorn
Communications
Austin, Texas-based DoubleHorn Communications specializes in
providing Small Business Communications services to Dallas,
Ft. Worth,
Austin, San Antonio,
Houston, and
their surrounding areas, services such as: Hosted VoIP, High Speed Internet,
Metro Ethernet, Data Backup and Recovery, Email, Collaboration and SIP
Trunking. DoubleHorn includes all customer premise equipment at no cost,
considering equipment as part of the Managed Service offering. DoubleHorn’s service bundles provide the
perfect Small Business Communication solutions and are fully interoperable with
leading IP equipment manufacturers, such as: Polycom, Adtran, Cisco, Digium and
Linksys to name a few.
About uControl
The uControl platform offers
home security, lighting control, thermostat, smart grid power control,
multi-room media distribution, web widgets, instant alerts, and home health
monitoring using open industry standards. Austin-based uControl was born of a desire to move home security beyond
the stagnant offerings of traditional systems and into the future by offering
their customers a unique, differentiated service with lifestyle enhancing
features and unprecedented peace of mind.
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